Refund and Cancellation

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Refund and Cancellation

Return, Replacement and Refund

  • In case of any issues, Products which have been ordered from the Website and successfully delivered to the User, may be returned to us in accordance with the terms contained herein.
  • However no Products will be eligible for exchange or accepted if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if the Product does not suffer from any manufacturing defect; (d) if the product returned is not the Product that was delivered  (e) if the price tag and other tags on the Product are not intact (f) if the Product is worn or soiled or found dirty or mutilated in any manner (g) if the Product has been manufactured on order or is customized for the User on order or (h) if the User has no reason to return; or (i) any other circumstances that the Website may notify or deem appropriate from time to time.
  • In case of returns/Exchange:
  1. Return/Exchange should be initiated within 7 days of order delivery.
  2. The tags on the product should be intact.
  3. The product should be unwashed, unused and in an undamaged condition.
  4. The product shall have manufacturing defect.
  5. The quantities delivered shall be intact.
  6. The item needs to be returned along with the original packaging with original invoice.
  • If the user wants to return the product within 7 days from the delivery date and Tumult does not offer pickup of the items, then user can return the package using any courier service of his/her choice.
  • In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to Tumult or the shipment was empty, the burden of proof shall be on the User to prove and establish their claim of return. However, non-receipt of Product by Tumult means no refund/exchange being issued to the User. The User waives any claims against Tumult in this regard.
  • Tumult will not be liable for the Products returned inadvertently. In circumstances where a product not belonging to Tumult is returned by mistake, Tumult is not accountable for misplacement or replacement of the Product and is not responsible for its delivery back to the User. In case Tumult chooses to re-deliver the same, they may charge applicable delivery charges.
  • Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
  • All Products ordered by the User shall be eligible for exchange in accordance with the exchange/ replacement policy as indicated herein above.
  • In case of Size Exchange, the differential amount, if any, shall be forfeited or charged as the case may be.  In case the Product being offered for replacement has been bought within any offer/sale, the current price at the time of replacement shall be applicable.
  • Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
  • All refunds shall be made in Indian Rupees only.
  • The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website or is arising out of Force Majeure events.

Cancellation

  • To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Tumult reserves the absolute right to cancel all past, pending and future orders without any liability. Tumult also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Further, in case of suspicious transactions, Tumult reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
  • If the Product has been manufactured on order or is customized for the User on order, it shall not be eligible for cancellation after confirmation of the order.
  • The User may be considered fraudulent if inter alia any of the following scenarios are met:
  1. Users uses invalid email and phone no.
  2. Users fails to produce adequate documents during the payment details verification
  3. Users refuses to pay for an order
  4. Misuse of another Users's phone/email
  5. Users is involved in the snatch and run for any order
  6. Users doesn't reply to the payment verification mail sent by Tumult
  7. Users returns the wrong product
  • The User may be considered loss to business if any of the following scenarios are met:
  1. User with a very high return rate
  2. Invalid/Incomplete address cases
  3. Repeated request for monetary compensation for petty issues
  • Tumult may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Tumult:
  1. Products ordered are not for self-consumption but for commercial resale
  2. Multiple orders placed for same product at the same address, depending on the product category
  3. Bulk quantity of the same product ordered
  4. Invalid address given in order details
  5. Any malpractice used to place the order
  • If a User raises a complaint for partial item/ partial order:
  1. The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
  2. An Email will be sent seeking/providing following information:
  • Short description of the case (A few questions will be asked to help us understand the scenario).
  • The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the Users)
  • The refund for prepaid orders will be done after investigation
  • Users fails to provide adequate information about the case
  • Users fails to provide snapshots of the packet and box (if any)
  • If an opened delivery was received, pilferage claims must be made the same day
  • Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
  1. The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:

User Conduct and Rules on the Website:

  • You agree, undertake and confirm that Your use of the Website shall be strictly governed by the following binding principles:
  • You shall not upload, modify, publish, transmit, update or share any information which:
  • belongs to another person and to which You do not have any right to use and share;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, demonstrating hate propaganda, racist, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • is misleading in any way
  • involves the transmission of junk mails, unsolicited mass mailing or spamming in any manner whatsoever;
  • promotes illegal activities or conduct that is abusive, threatening, obscene or immoral in any manner;
  • infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy or rights of publicity;
  • contains video, photographs, or images of another person (with a minor or an adult);
  • tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  • interferes with another user's use and enjoyment of the Website;
  • violates any law for the time being in force
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to thecommission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
  • A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
  • Users doesn't reply to the payment verification mail sent by Tumult
  • Users fails to produce adequate documents during the payment details verification
  • Misuse of another Users's phone/email
  • Users uses invalid address, email and phone no.
  • Users returns the wrong product

 

 

 

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